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  1. #1
    Junior Diamond

    Join Date
    Sep 2017

    Windows 7 laptop won't restart; shut down

    Hi all,

    I have a Dell Inspiron 15 3000 series laptop which suddenly won't shut down; restart; or allow me to log off. The laptop isn't a year old yet. The only way I can shut it down right now is to push the power button on the computer.

    I just did a Windows Update and was prompted to restart the computer. When I clicked on the restart button nothing happened. I have not downloaded or installed any new programs since this problem started about a week ago.


    I didn't find the right solution from the internet.

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  2. #2
    Administrator Woody56's Avatar

    Join Date
    Jan 2016
    If you have backups for anything important to you I would simply do a factory reset. Google something like "how do i reset my dell inspiron laptop to factory settings?"

    When the Dell logo appears on the screen, press F8 several times to open the Advanced Boot Options menu. Note: If the Advanced Boot Options menu doesn't open, wait for the Windows login prompt. Then restart the computer and try again. Use the Arrow keys to select Repair Your Computer and then press Enter.

  3. #3
    This happens when the computer comes with a factory defect. I recommend you take it to repair.
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